Frequently Asked Questions

1. Can you accommodate public events?

  • Our top priority is ensuring the safety and well-being of our customers. Participating in public events requires adherence to stringent safety standards set by the Technical Standards and Safety Authority (TSSA). This independent regulatory body establishes and enforces guidelines for equipment like bouncy castles and concessions, ensuring they meet specific criteria for design, manufacturing, maintenance, and operation. While we are diligently working towards obtaining TSSA certification for public events, we want to assure you that our commitment to safety remains unwavering.
  • For private events, our rentals are designed to provide a safe and enjoyable experience for your guests. If you are considering hosting a public event, we strongly recommend engaging TSSA-approved providers to guarantee the highest level of safety for all attendees. Should you require assistance in finding TSSA-approved vendors, we are here to help guide you in the right direction.

2. Do you deliver the rental items?

  • Yes, we offer delivery services for all our rental items, including bouncy castles and concessions. Delivery fees may vary based on the distance from our location to your event venue.

3. Can I pick up the rental items at your location?

  • Certainly! For your convenience, you can pick up most of our rental items from our location. Please note that some of our larger units may not fit in standard vans or cars and require delivery. When making your reservation, we’ll provide you with all the necessary details to ensure a smooth pickup process.

4. What do you offer for rentals?

  • We provide a range of exciting rental options, including bouncy castles, cotton candy machines, snow cone machines, and more. Visit our Products page for a complete list of offerings.

5. How does the rental process work?

  • Renting from us is easy! Simply browse our selection, choose the items you want, and fill out our online booking form. A member of our team will then contact you to confirm availability and discuss details. We’ll deliver and set up the rentals at your event venue and pick them up when your event is over.

6. Are your rental items cleaned and sanitized?

  • Absolutely! We take hygiene seriously. All our rental items undergo a thorough cleaning and sanitization process before and after each use, ensuring they are safe and ready for your event.

7. What happens in case of bad weather?

  • We understand that weather can be unpredictable, and safety is our utmost concern. While our bouncy castles are designed for optimal enjoyment and safety, using them in rainy conditions can pose risks. Rainwater can create slippery surfaces, making it challenging for children to maintain their balance while jumping. Additionally, wet surfaces on the bouncy castle can potentially lead to accidents, and moisture may affect the structural integrity of the inflatable.
  • For these reasons, we strongly advise against using bouncy castles in rainy conditions. If you encounter bad weather on the day of your event, please contact us as soon as possible. We’ll work closely with you to explore alternative solutions, such as rescheduling for a sunny day or discussing other available rental options that would be suitable for indoor use.
  • Our priority is to ensure a safe and enjoyable experience for all participants, and we appreciate your understanding in prioritizing safety during adverse weather conditions.

8. How far in advance should I book?

  • To ensure availability, we recommend booking your rentals as early as possible, especially during peak event seasons. However, we’ll do our best to accommodate last-minute requests whenever we can.

9. Can I make changes to my reservation?

  • Of course! We understand that plans may change. Please notify us as soon as possible if you need to make any changes to your reservation. We’ll do our best to accommodate your requests.

10. How can I ensure a successful setup at my event?

  • We’re here to help you every step of the way. Prior to your event, our team will provide you with detailed setup instructions and guidance to ensure a smooth and successful setup. Here are a few key things to keep in mind to create the best experience:
    • Flat and Obstacle-Free Area: Choose a flat and obstacle-free area for the setup of our rental items. A level surface ensures stability and safety for everyone using the equipment.
    • Accessible Outlet: Make sure the setup location is not too far away from an accessible outlet, preferably a Ground Fault Circuit Interrupter (GFCI) outlet. This will ensure that our equipment can be powered safely throughout the event.
    • Pet Safety: If you have pets, please keep them indoors while we set up. This helps prevent any accidents or distractions during the installation process.
    • Clean Environment: To ensure a clean and enjoyable experience for everyone, please ensure that the setup area is free from pet waste or any other debris.
  • If you have any questions or need assistance during the setup process, feel free to reach out to us. We’re dedicated to making your event a memorable and stress-free experience.

We’re excited to be a part of your special event and are dedicated to making it a memorable and enjoyable experience for you and your guests. If you have any further inquiries or need additional support, please don’t hesitate to get in touch. Thank you for considering us for your event needs!